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The Globe and Mail reports on one company's recovery from a privacy breach, highlighting steps taken to guard against future breaches and tips from experts on protecting personal information. The report quotes Paul Battista of Ernst & Young Canada on the difficulties businesses face in rebuilding confidence after a privacy breach, even with effective, timely responses to such incidents. In a policy document on privacy issues, the Canadian Institute of Chartered Accountants points to the vulnerabilities inherent in storing personal information online as raising "concerns for organizations, governments and the public in general...The organization cannot outsource its ultimate responsibility for privacy for its business processes."
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