Winston and Strawn LLP takes a look at the April class-action settlement where Howard Johnson International, Inc., and Wyndham Hotel Group LLC paid $1.5 million after allegedly failing to properly alert customers that their phone conversations were being recorded. The actions were in direct violation of California’s Invasion of Privacy Act, which specifies that consent is necessary before phone calls can be recorded. “This case is a reminder that in states that require consent from all parties to a call, companies should ensure that they have appropriate mechanisms in place prior to recording customer calls,” the report states.
Full Story