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Following the growth of the outsourcing of call center services outside the EU, the Italian Data Protection Authority, the Garante, is providing its general rules to protect the privacy of Italian citizens. Rocco Panetta highlights the details of these rules in The Privacy Advisor. “At the end of a complex investigation, the Garante stressed the rules to be applied to both companies and government agencies, whose customer care or call centers are located outside the EU,” Panetta writes.
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