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“It’s a conundrum,” writes Intel Chief Privacy and Security Counsel Ruby Zefo, CIPP/US, CIPM, “Companies want employees to be satisfied with their corporate services, but great user experiences in this context can require a certain amount of employee tracking that could affect employees’ views about workplace privacy.” In this Privacy Perspectives installment, Zefo explores how organizations “have to manage potentially complex trade-offs between employee privacy, company security and user experience” as well as BYOD issues, context-aware apps and call-monitoring for quality assurance.
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