As technology continues to develop and, subsequently, as consumers become more tech-savvy, what happens when one of your customers finds a privacy flaw in your product? This scenario played out recently when a software developer helped a friend reset a GoPro camera password and was able to compile a list of more than 1,000 user names and passwords. Luckily, this user had a sense of ethics and decided to help GoPro instead of exploit it, but communicating this directly to GoPro proved difficult. In this post for Privacy Tech, Jedidiah Bracy, CIPP/E, CIPP/US, explores the incident and points out some important takeaways to help businesses nimbly respond to their customers.
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