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Although the Personal Information Protection Act (PIPA) has been the law for nine years now, many businesses—as many as 50 percent, according to a survey conducted by Alberta’s Office of the Information and Privacy Commissioner (OIPC)—lack a privacy training program, reports CBC News. This has led to data breaches, including customers being contacted by people they do not know, and complaints to businesses and privacy offices. Brian Hamilton of the privacy commissioner’s office encourages businesses to handle complaints early, warning, “If you give somebody the brush-off, they’ll probably end up at our office.”
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